Shipment – Simply Artique
Shipping Policy
Last updated: August, 2024
Ensuring that your handmade carpets reach you in perfect condition and as quickly as possible. Please review our Shipping Policy.
Shipping Destinations
We are pleased to offer worldwide shipping for all our products. Whether you’re located locally or internationally, we strive to deliver our handmade carpets to your doorstep. Please note that shipping times and costs may vary depending on your location.
Processing Time
Each of our products is carefully prepared for shipment to ensure it arrives in excellent condition. Our typical order processing times are as follows:
- Standard Orders: Processing takes between 1 – 3 business days after payment is received.
- Peak Seasons & Promotions: During peak seasons or promotional periods, processing times may be longer due to the high volume of orders. We appreciate your patience during these times and will work diligently to get your order to you as soon as possible.
Shipping Methods and Costs
We offer a variety of shipping options to meet your needs:
- Standard Shipping: This is the most economical option, with delivery times varying based on your location. The estimated delivery time will be provided at checkout.
- Expedited Shipping: If you need your order sooner, expedited shipping options are available at an additional cost. The estimated delivery time and cost will be calculated at checkout.
Shipping Costs:
Shipping costs are calculated based on the weight of the package, shipping method, and the destination. You will be able to view the total shipping cost during the checkout process before completing your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment through the carrier’s website. We recommend keeping an eye on your tracking status to know when to expect your delivery.
International Shipping
For our international customers, we are delighted to offer shipping to almost every country. However, please be aware of the following:
- Customs and Import Duties: International shipments may be subject to customs inspections and additional fees imposed by the destination country. These duties and taxes are the responsibility of the customer and vary by country. We recommend checking with your local customs office for more information on these charges.
- Delivery Times: Delivery times for international shipments can vary depending on customs procedures and the efficiency of the local postal service. While we strive to deliver within the estimated timeframe, delays may occur beyond our control.
1. Lost or Damaged Packages
At Simply Artique, we take great care in packaging your order to ensure it arrives safely. However, if your package is lost or arrives damaged, please follow these steps:
- Lost Packages: If your package has not arrived within the estimated delivery time, please contact us at [insert email]. We will work with the shipping carrier to locate your package and ensure it reaches you as soon as possible.
- Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at [insert email]. We will assist you in resolving the issue, whether that involves sending a replacement or offering a store credit.
2. Incorrect Address
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for packages that are delivered to an incorrect address provided by the customer. If you realize that your address is incorrect after placing your order, please contact us as soon as possible at support@simplyartique.com. We will do our best to update the address before the package is shipped.
3. Delayed or Missed Deliveries
While we strive to meet our estimated delivery times, there may be occasions when deliveries are delayed due to factors beyond our control (e.g., weather conditions, customs delays, etc.). If your package is delayed, please allow a few extra days for delivery before contacting us. For missed deliveries, please check with the carrier for any notifications or attempts to redeliver.
Contact us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please don’t hesitate to reach out to us. Our customer support team is here to help:
Email: support@simplyartique.com
Thank you for choosing Simply Artique. We appreciate your business and are dedicated to providing you with the best possible service. Enjoy your beautiful handmade carpet!