We want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, you can request a refund. Refunds are only available for items returned in their original condition, unused, and with all packaging and documentation included. This helps us make sure the item can be processed properly and keeps the return process smooth.
To start a refund, please use our Request a Return page. Here you can enter your order number, contact information, and the reason for the return. Once your request is received, our team will review it and send instructions on how to return the item safely. Following the instructions carefully ensures your refund can be processed without delays.
After we receive and inspect the returned item, we will process your refund. The refund is sent to the same payment method you used to place the order. The time it takes for the refund to appear in your account depends on your bank or payment provider, usually between 3–10 business days. You will receive an email notification once the refund has been completed.
Please note that shipping costs for returning items are generally paid by the customer, except in cases where the item was damaged or defective upon arrival. Refunds may not be processed if the returned item is used, damaged, or missing parts. For international orders, please make sure your return complies with customs regulations to avoid delays.
Refund Processing Time
The time it takes for the refunded amount to appear in your account depends on several factors. After we approve the return, the refund is issued to the original payment method used during purchase. Typically, most refunds are completed within 3–10 business days. However, processing times may vary depending on your bank or payment provider, and some financial institutions may take a few additional days to reflect the refund in your account.
We recommend keeping your payment confirmation or receipt until the refund is fully processed. This can help in case you need to check with your bank or credit card provider. Once the refund is completed, Simply Artique sends an email notification confirming that the transaction has been successfully processed.
For international orders, please note that additional time may be required due to currency conversion, bank processing times, or international banking procedures. We do our best to minimize delays, but external factors outside our control can affect the exact timing of the refund.
Refund Conditions
Certain items, due to their nature, may have specific requirements or exceptions. For example, handmade or custom items should be returned in the exact condition they were shipped to avoid affecting the craftsmanship or value. Any accessories, tags, or additional materials that came with the product must also be included. Customers are encouraged to carefully review their order upon receipt and report any issues promptly to our support team. Items returned after the allowed period or without meeting these conditions may not be accepted, as it is important for us to maintain fairness and consistency in our refund process.
Simply Artique also considers circumstances such as damaged or defective items upon arrival. If a product arrives damaged or does not match the description provided on our website, we will accept the return even if the packaging has been opened, provided that evidence of the issue is submitted immediately, such as photos or descriptions. In these cases, we may cover return shipping costs, depending on the situation. By clearly stating these refund conditions, we aim to provide transparency and build trust, so our customers know exactly what is required for a successful return and refund. Following these guidelines ensures a smooth, predictable, and fair experience for everyone involved.