Frequently Asked Questions (FAQs)

Frequently Asked Questions

This page answers common questions in simple and easy words. You can learn about orders, shipping, returns, and more. It’s made to help everyone, even if you’re new. Just scroll and tap to find your answers fast.

What is Simply Artique and what do you sell?

Simply Artique is a small online shop where we sell handmade and creative items. Most of our products are designed with care and made by hand. We offer things like cute gifts, home décor, art pieces, and special items you won’t find in big stores. Each product is made with love, and we try to make everything feel personal and meaningful. Whether you want to treat yourself or gift something to someone, we have many nice choices for all ages.

How do I contact Simply Artique if I need help?

If you need help, you can easily contact us. Just go to the Contact page on our website. You can send us a message there anytime. You can also email us directly at our support email. We try our best to reply as soon as possible, usually within 24 hours. We’re always happy to help with any questions, problems, or special requests you have.

Do you offer gift wrapping or gift notes?

Yes! We offer gift wrapping and gift notes. If you’re sending a gift, you can add a note during checkout. There’s a box where you can write your message. We’ll print it and add it to the package. You can also choose gift wrapping if you want it to look extra special. It’s a nice way to surprise someone you care about.

Can I save items to buy later?

Yes, you can! Every product has a small heart icon next to the “Add to Cart” button. Just click the heart to save the item to your wishlist. You can view your wishlist anytime by clicking the heart icon at the top of the website. It’s a helpful way to keep track of your favorite items and come back to them later when you’re ready to buy.

Do I need an account to place an order?

No, you don’t need an account to shop with us. You can check out as a guest. But if you make an account, it’s easier to track your orders, save your address, and keep a wishlist. It’s free, quick to make, and helps you shop faster next time.

We keep our pricing fair, clear, and honest. Every item you see in our shop is handmade or carefully crafted, which means time, love, and skill go into each piece. We believe in giving you good quality at a price that makes sense no hidden costs, no confusing rules. Most of our products are made in small batches, and some are one-of-a-kind. That’s why prices may vary from item to item. You’ll notice that more detailed or rare pieces might cost a little more this is because they take more time, effort, and special materials to create. We always try to keep our prices affordable while still supporting the artists and makers who work hard behind the scenes.

By shopping with us, you’re helping real people not machines or big factories. All prices you see on our website are shown in your local currency (based on your location) and include basic fees. Shipping costs are shown during checkout, so you know exactly what you’ll pay before placing your order. We also offer special discounts from time to time so keep an eye out or sign up for our newsletter! If you ever have a question about a product’s price or need help choosing the right item for your budget, feel free to contact us. We’re always happy to help. In short, we price with care for you and for the makers. Our goal is to give you beautiful, heartfelt items without breaking the bank.

We try to make shipping easy and worry-free. Every order is packed with care and sent out as soon as possible. Many of our products are handmade or made just for you, so they may take a little extra time to prepare. Most orders are ready to ship in one to three business days, but custom or made-to-order items can take three to seven days. Once your order is packed, the delivery time depends on where you live. For addresses within the United States, orders usually arrive in three to seven business days. For international orders, delivery can take anywhere from seven to twenty-one business days. We work with trusted delivery services to make sure your package reaches you safely.

Shipping costs are shown during checkout, so you will always know the total price before placing your order. Sometimes, we offer free shipping on select items or if your order total reaches a certain amount. After your package ships, we’ll send a tracking link to your email so you can follow its journey. Please double-check your shipping address before placing your order. We are not responsible for delays caused by customs or local postal services, but we’re always here to help if something goes wrong. If you have any questions about your order or shipping, feel free to contact us. We’re happy to help and want to make sure your items arrive safely and on time. Shipping may take a little while, especially for handmade items, but we promise it will be worth the wait.