We take great care to make sure your order reaches you safely and on time. Most of our items are prepared, packed, and shipped within 7 to 14 days from the date of purchase. As many of our products are handmade or specially sourced, we believe in giving each order the attention it deserves rather than rushing the process. If we ever anticipate any delay beyond this usual time frame whether due to high order volumes, sourcing schedules, or shipping service issues we’ll reach out to you directly before dispatch. This way, you’ll always know the status of your order and can plan accordingly. Once your package is shipped, we’ll provide tracking details so you can follow its journey right to your doorstep. Our goal is to ensure a smooth and stress-free experience from the moment you place your order until it’s safely in your hands.
What delivery services we use?
We currently ship orders within the United States using trusted carriers such as USPS, UPS, and FedEx. Our standard delivery time is typically 7–14 business days from the date your order is confirmed. If there is any expected delay, we will inform you beforehand so you can plan accordingly. Depending on your location and the size of your order, we may choose the most reliable and cost-effective shipping method to ensure your items arrive safely. Expedited shipping options may be available upon request for an additional fee. All orders include tracking information, which will be sent to you once your package has been shipped.
Can I request refund?
If you believe your order arrived damaged, incorrect, or incomplete, you can request a refund or file a claim directly through our Contact Page after reading our Policy of Refund. Please include your order number, a detailed description of the issue, and any supporting photos to help us resolve your request quickly. Our team will review your claim and get back to you within 2–3 business days with the next steps.
Order Tracking and Updates
Once your order is placed, you’ll receive a confirmation email with your unique order number. This number allows you to monitor your package’s journey from our warehouse to your doorstep. As soon as your order is shipped, you’ll receive another email containing a tracking link and details about the delivery service handling your shipment.
Here’s how you can track your order:
Via Email Notification – Open the shipping confirmation email and click the tracking link provided.
Through Your Account – If you created an account during checkout, log in to view your order history and tracking details.
Delivery Service Website – Visit the carrier’s official website (such as UPS, FedEx, or USPS) and enter your tracking number.
Contact Customer Support – If you have trouble tracking your order, our support team can help retrieve the latest status.
Tracking information is usually updated within 24–48 hours after shipment. Please note that during peak seasons or severe weather conditions, updates may take longer to appear.
Customs and Import Duties
When ordering from our store, please be aware that customs regulations and import duties may apply depending on your country’s laws. These are government-imposed fees, separate from your purchase price and shipping cost. We have no control over these charges, and they are the sole responsibility of the customer.
Customs policies vary widely between countries, so we recommend contacting your local customs office to understand the specific rules and fees before placing an order. In some cases, customs clearance procedures may also cause delivery delays beyond the estimated shipping time.
Your order may be subject to:
Import taxes
Customs processing fees
Brokerage fees from the courier
Storage charges if the shipment is held for clearance
We do our best to ensure that your package is prepared for smooth processing at customs, including accurate product descriptions and declared values. However, any refusal to pay the required duties may result in the package being returned or destroyed by customs. We are unable to refund orders that are not received due to unpaid customs fees.
By completing a purchase, you agree to accept any applicable customs duties and charges. These fees are not included in the final checkout total unless explicitly stated.
If you need documentation to assist with customs clearance (such as a commercial invoice or proof of purchase), please contact us through our Contact Page before your package arrives in your country. We will provide the necessary information to help you complete the process as quickly as possible.
Customs Consideration
Import duty fees based on product category
VAT, GST, or sales tax in your country
Handling or processing fees by customs
Courier brokerage fees
Documentation requirements
Delays caused by customs inspection
Restrictions on certain product types
Potential return of shipment if fees unpaid
Responsibility lies with the buyer